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How m88com protects your account and your data

Your account security, payment verification and personal data handling are core to how we operate.

Account verification in minutesDANA, OVO, GoPay and QRIS securityData protection and retention rulesSupport channels and response timesYour withdrawal and dispute rights
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m88com How m88com protects your account and your data
REACH US WHEN YOU NEED CLARITY

How to contact m88com on legal and account matters

We keep our support channels open and responsive so you can get answers about your account, verify a withdrawal or raise a dispute without delay. Your question about account terms, data access or payment security deserves a direct answer from our team, not an automated response. Choose the channel that works for you — live chat is fastest for urgent issues, email documents your request for record, and phone support connects you to a person who can walk through your concern.

Team online

Live Chat

Available Monday to Sunday, 08:00–23:00 Jakarta time. Address account queries, withdrawal status and dispute issues in real time without waiting for an email reply.

Email Support

Send your legal inquiry, data-access request or formal dispute to [email protected]. We respond within 48 hours with full documentation of your request and our resolution.

Phone Support

Call +62 21 5000 8800 (Jakarta regional line) Monday to Friday, 09:00–17:00 Jakarta time. Discuss account security, payment verification or suspension appeals directly with our team.

HOW WE HANDLE YOUR TRUST

Data security, cookies, account access and your request rights

Data security starts with how we store it. All account passwords are encrypted; payment details are tokenised so we never see your full card or wallet number.

Password & Encryption

Your password is encrypted end-to-end. We never store or transmit it in plain text.

Payment Data Protection

DANA, OVO, GoPay and QRIS details are tokenised — our systems see only a secure reference, never your full wallet…

Session & Cookies

We use session cookies to keep you logged in safely. Analytics cookies help us spot fraud and improve performance.

Account Access Control

Only you can log in to your account. We never share your credentials.

Data Retention & Deletion

We keep transaction and account data for seven years to comply with financial rules.

Dispute & Change Requests

Spot an error in your account details or transaction history? Email [email protected] with your query and account ID.

Frequently asked questions about m88com legal and your rights

The questions below cover what we hear most from players in Jakarta, Surabaya and across Indonesia about account terms, data handling, withdrawals and how to file a dispute. If your question isn't here, reach us via live chat or email — we'll give you the answer and update this section if it comes up again.

Your account closes immediately and stops accepting new transactions. We keep your personal data, deposit history and withdrawal records for seven years to comply with financial record-keeping rules and to help resolve any disputes. You may request deletion of non-essential data before that seven-year mark by emailing [email protected] with your full account details and specific deletion request.

After you request a withdrawal, we verify it within 24 hours. Once verified, funds reach your wallet or bank account within one business day. QRIS transfers often clear fastest due to real-time settlement; bank transfers may take one additional business day depending on your bank's processing speed.

Yes. You can log in from phone, tablet or desktop using the same username and password. We monitor for unusual login locations and may ask for extra verification (like a code sent to your email) if we spot suspicious activity. Enable two-factor authentication in your Settings to add a second security layer across all devices.

Email [email protected] with your account ID, the transaction date and what you believe is wrong. Include any screenshots if you have them. We investigate within 48 hours, pull the full transaction record, and either correct your balance or explain why the record is accurate. All adjustments are logged and visible in your account history.

Your account details and transaction history are stored on secure servers in compliance with financial regulations for the region where your account operates. Only our support and compliance teams access your data, and only to process your account, verify withdrawals or investigate disputes. Payment partners (DANA, OVO, GoPay, QRIS) see only transaction metadata needed to process payments; they do not see your account balance or game history.

We may suspend your account immediately if we detect fraud, unusual activity, or violation of our terms — for example, using automation to place bets or creating multiple accounts to exploit promotions. In such cases, we freeze your balance, investigate, and notify you of the reason and your right to respond. If you believe the suspension was wrong, contact [email protected] to explain your case and request a review.

Send an email to [email protected] with the subject line 'Data Access Request' and your full account ID. We will compile all your personal information — registration details, transaction history, support tickets and communications — into a file and send it to you within 14 days. There is no charge for this request.

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